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Privacy Policy

This Privacy Policy explains how your personal data is collected, used, and protected when you visit this website and when you engage in therapy services. Your privacy and confidentiality are taken seriously and handled in accordance with UK law and professional ethical standards.
 

1. Website Privacy & Data Protection
 

This website complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

What data is collected

We may collect limited personal information that you voluntarily provide, such as:

  • Name

  • Email address

  • Phone number

  • Information you submit via contact or enquiry forms
     

How your data is used

Your data is used only for legitimate purposes, including:

  • Responding to enquiries

  • Arranging appointments

  • Providing requested information or services

Your data is never sold, shared, or disclosed to third parties for marketing or commercial purposes.

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Legal basis for processing

Under UK GDPR, your data is processed on the basis of:

  • Consent – when you submit information voluntarily

  • Legitimate interest – to respond to enquiries and provide services

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Data storage & security

  • Your data is stored securely and accessed only when necessary.

  • Reasonable technical and organisational measures are in place to prevent unauthorised access, loss, or misuse.

  • Data is retained only for as long as necessary for the purpose it was collected.

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Cookies & analytics

This website may use essential cookies or basic analytics to improve functionality. These do not personally identify you. You can manage cookies through your browser settings.

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2. Therapy Confidentiality & Privacy

Confidentiality is a cornerstone of therapeutic practice and is upheld in line with UK professional ethical guidelines and the law.

 

Confidentiality in therapy

  • All information shared during therapy sessions—verbal, written, or electronic—is treated as strictly confidential.

  • Session content, personal details, and therapeutic records will not be shared with anyone without your explicit consent.

  • Records are stored securely and handled in accordance with data protection legislation.

 

Legal limits to confidentiality

Confidentiality may only be broken in specific and limited circumstances, including:

  • If there is a serious risk of harm to you or another person

  • If there is disclosure of abuse or neglect of a child or vulnerable adult

  • If required by law or court order

In such cases, only the minimum necessary information will be disclosed, and wherever possible, this will be discussed with you first.

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3. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://www.ico.org.uk

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